The member-engagement & compliance layer for African payers
Most payers aren’t short on engagement strategies; they’re short on member action. Our Interch Assurance™ solution coordinates benefits, referrals, and reminders into simple, timely steps – so more members complete prevention, keep coverage active, and follow through on care.
Close care gaps, reduce avoidable claims, and prevent premium lapses – via SMS/WhatsApp outreach that works in low-tech settings.
Interch Assurance™ use cases
use case
Benefit communication members understand
Replace dense brochures with plain-language coverage explainers and localized FAQs delivered over SMS, WhatsApp, and USSD. Members learn what’s covered, how to access services, and what to do next - reducing call-center load and avoidable denials while increasing the right benefit utilization.
use case
Prevent premium lapses with respectful payment journeys
Keep coverage active with timely, non-stigmatizing reminders and simple choices (mobile money, in-person, or agent assist). Detect early delinquency and intervene before lapses. Plans see higher on-time payments, more reinstatements, and lower churn - via low-tech member engagement that doesn’t require an app.
use case
Cleaner claims and less waste across the journey
Cut confusion and reduce fraud by sending just-in-time messages before, during, and after care: what documents to bring, how copays work, and how referrals and pre-auths proceed. The result is care-gap closure, faster cycle times, fewer preventable denials, and measurable claims reduction.
A Smarter, Simpler Way to Reduce Cost and Improve Care
National Health Insurance Schemes & Social Impact Payers
Expanding coverage, community-led monitoring, and referral coordination, and extending benefits to underserved populations
Private & Hybrid Insurers
Targeting gaps in access, member follow-through, and coverage utilization
